Drafting and Negotiating Facilities Management Contracts and Service Level Agreements
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20 Modules
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Live Executive Programs
Accreditation Earned: Drafting and Negotiating Facilities Management Contracts and Service Level Agreements
This program will equip you with practical expertise to draft, negotiate and manage FM contracts and SLAs, while strengthening risk allocation and driving performance accountability with confidence.
Key skills you will gain:
- Facilities Management Contract Structures
- FM Commercial Contracting Frameworks
- Contract Law Principles for FM
- Contractual Roles and Accountability Structures
- Contractual Risk Allocation Models
- Liability and Insurance Concepts
- Outcome-Based Service Level Agreements
- Service Scope Definition Frameworks
- Performance Standards and Service Metrics
- KPI Design and Measurement Models
- Performance Reporting and Dashboards
- Contract Pricing and Commercial Models
- Procurement and Tender Evaluation Frameworks
- Negotiation Strategy and Positioning
- Contract Administration Controls
- Variations and Change Management Frameworks
- Extensions of Time and Delay (EOT) Provisions
- Governance and Compliance Structures
- Performance Review and Assurance Processes
- Dispute Avoidance Mechanisms
- Escalation and Resolution Pathways
- Mediation and Arbitration Frameworks
- Risk Registers and Issue Management
- Multi-Site FM Contract Governance
- Outsourced Service Control Models
- Contract Lifecycle Management
- Documentation and Record-Keeping Standards
- Stakeholder Communication Protocols
- Audit and Review Readiness
- Contract Performance and Accountability Models