Earning a Customer Success Manager certification is a powerful catalyst for career advancement. Certified customer success professionals are in high demand as organizations increasingly recognize customer success as a key driver of recurring revenue and long-term growth. Studies indicate that certified customer success managers can earn up to 30% higher salaries, are 48% more likely to be promoted within their first year, and enjoy significantly greater job security due to their direct impact on retention, expansion, and customer satisfaction.
This certified program is designed to provide you with comprehensive knowledge and essential skills for exceptional customer success leadership. Throughout the program, you will explore a broad range of core customer success topics such as customer lifecycle management, advanced analytics and metrics, and strategic account expansion methodologies. This program will ensure that you gain not only theoretical insights but also practical tools to effectively manage and optimize customer relationships across any organization. You will emerge with the ability to design customer success frameworks, predict customer behavior patterns, and influence organizational strategy directly.
Throughout the program, you will explore how to assess customer baselines, forecast lifetime value trajectories, prioritize high-impact interventions, and create actionable roadmaps that align customer outcomes with business revenue goals. Additionally, you will gain expertise in navigating complex customer ecosystems, differentiating between adoption, satisfaction, and outcome metrics, and implementing data-driven approaches for stakeholder engagement, investment justification, progress tracking, and scaling success teams.
Upon completing the program and passing the Chartered exam, you will attain the Certified Customer Success Manager (CCS™)
designation - a credential that will elevate your career trajectory and signal to your customers, employers and senior leadership team that you possess the strategic, commercial, and operational skills required to lead customer success initiatives, drive retention-led revenue growth, and influence long-term business performance.
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This program will entitle you:
Download Brochure Pricing & Registration- Experience a 3-day instructor-led live program and gain in-depth knowledge of customer success strategy, customer lifecycle management, engagement models, and retention best practices.
- Attain the industry-recognized Certified Customer Success Manager (CCS™) designation, demonstrating your expertise in leading structured, data-driven, and value-focused customer success initiatives.
- Gain advanced skills to segment customers, map customer journeys, and prioritize engagement based on customer value, behavior, and growth potential to improve satisfaction and long-term loyalty.
- Build the ability to use customer data, health scores, and Voice of the Customer insights to spot risks early, reduce churn, forecast renewals, and increase customer lifetime value.
- For inquiries, chat with our Program Advisers at advisor@charteredcertifications.com or call us at
- Singapore and Asia Pacific: +65 6716 9980
- Australia and New Zealand: +61 3 9909 7310
- UK, Europe and Middle East: +44 (020) 335 57898
- Canada: +1 833 879 8820
- USA: +1 888 745 8875
Accreditations
This Certified Customer Success Manager (CCS™) is a mark of excellence and professional distinction, signifying a fully qualified professional with advanced expertise in managing customer success as a strategic, data-driven business function. It is accredited by the Chartered Institute of Professional Certifications, which maintains the governing standards for all members. The CCS™ charter is a trademarked charter available only to professionals who have completed and passed this program. The certification is governed and maintained by Chartered Institute of Professional Certifications with over 90,000 members around the world. It is also endorsed by prominent associations and organizations worldwide.
The content of this program has been fully certified and accredited by CPD as adhering to Continuing Professional Principles
What Can You Expect From This Live Program
Customer Success is essential because it directly drives retention and growth. For example, Gainsight reported that organizations implementing structured Customer Success programs achieved Net Revenue Retention above 120%, driven by reduced churn and expansion revenue. Similarly, HubSpot credits its Customer Success model with improving customer lifetime value and renewal rates, demonstrating how proactive engagement and value realization translate into sustainable business performance.
This certified program is designed to equip you with the strategic, analytical, and leadership capabilities required to build high-impact customer success functions and position yourself as a trusted customer success leader within your organization. Through this program, you will gain deep insights into strategic customer success planning, customer segmentation and value analysis, and end-to-end customer journey design. You will learn how to create structured onboarding frameworks that accelerate time-to-value, apply consultative engagement techniques with key stakeholders, and align customer objectives with broader business goals.
Using practical frameworks, real-world case studies, and data-driven methodologies, you will develop advanced capabilities in customer health scoring, predictive analytics, retention forecasting, and renewal management. The program will guide you in capturing and activating the Voice of the Customer, identifying early churn signals, building proactive retention playbooks, and unlocking account expansion and advocacy opportunities. You will also gain hands-on exposure to customer success technologies, automation tools, and cross-functional collaboration models that enable scalable and consistent customer outcomes.
Upon completing the program and passing the Chartered exam, you will attain the Certified Customer Success Manager (CCS™) designation. This industry-recognized certification will demonstrate your capability to lead structured, data-driven, and outcome-focused customer success initiatives, drive retention and growth, and communicate customer success impact at an executive level. The certification carries lifelong validity and will strengthen your professional credibility as a trusted customer success leader.
Key Skills You Will Gain
- Customer Success Strategy Design
- Customer Lifecycle Management
- Customer Segmentation and Prioritization
- Customer Value and Outcome Mapping
- Onboarding Program Design
- Time-to-Value Optimization
- Customer Engagement Planning
- Stakeholder and Executive Alignment
- Relationship and Influence Management
- Quarterly and Executive Business Reviews
- Customer Health Score Development
- Customer Data Analytics
- Churn Risk Prevention
- Customer Journey Mapping
- Expansion and Growth Opportunity Identification
- Voice of the Customer Frameworks
- Feedback Analysis and Action Planning
- Customer Advocacy and Reference Programs
- Cross-Functional Collaboration
- Customer Success Metrics and KPIs
- Net Revenue Retention and Growth Analysis
- Customer Success Technology Utilization
- CRM and CS Platform Integration
- Customer Engagement Automation
- Customer Success Playbook Development
- Proactive Customer Risk Management
- Customer Success Operating Models
- Scalable Customer Success Processes
- Customer Success Governance Structures
- Executive Reporting and Storytelling
Your Faculty Director
Michael Brandt is a globally recognized customer success and customer experience strategist with over 25 years of international leadership experience across B2B and service-driven organizations. He has led large-scale customer success, customer care, and experience transformation initiatives across more than 120 countries, helping organizations strengthen retention, loyalty, and long-term customer value.
Michael spent over two decades in senior corporate leadership roles, most notably as Global Head of Customer Experience and Complaint Management at ABB Group, where he led global Process Excellence initiatives and designed scalable, customer-centric operating models. His work delivered measurable business impact, including increasing Net Promoter Score from 16 to 45 over four years and rolling out customer-centric training programs to over 35,000 employees worldwide.
Since 2020, Michael has worked as an independent consultant, trainer, and educator, supporting organizations in developing customer success strategies, customer journey frameworks, and Voice of the Customer programs aligned with business objectives. He is recognized as a Top 50 Global Thought Leader on Customer Loyalty (Thinkers360) and Top 25 CX Influencer (CX Magazine), and is a guest lecturer at the Zürich University of Applied Sciences, School of Marketing and Law and frequent speaker at international customer success and CX conferences.
Certified Customer Success Manager (CCS™) Program Agenda
Charter Exam
At the end of the program, there will be a Chartered exam comprised of 50 multiple choice questions. Upon passing the exam, you will be accredited with Certified Customer Success Manager (CCS™) designation.
- 98% of students who have taken this exam have passed the exam successfully. Almost all professionals who have taken our courses have passed this exam and attain their Certified Customer Success Manager (CCS™) designation.
- The exam has 50 multiple choice questions and you need to answer 25 out of 50 questions correctly to pass the exam.
- You can re-take the exam online as many times as you want, with no additional charges for retaking of exams.
- The program cost already includes the exam fees, so there are no additional charges for taking the exam.
If you have challenges passing the exam, you can secure assistance from our team and faculty leader to help you pass the exam.
Certified Customer Success Manager (CCS™) Designation
Upon successfully attending this program, you will be awarded with the Certified Customer Success Manager (CCS™) designation. that can be used in your resume, CV and other professional credentials. This certification is industry-recognized with lifelong validity.
Globally recognized, the CCS™ certification affirms your expertise in managing customer success as a structured, data-driven, and outcome-focused business function. It demonstrates your ability to design effective customer success strategies that improve retention, support growth, and align customer outcomes with business objectives. Developed by Chartered Institute of Professional Certifications, the content of this program has been independently accredited by CPD Certification Service as adhering to the highest standards of continuing professional principles.
Pricing & Registration
United Kingdom
Dates: 30 Sep 2026 - 02 Oct 2026
Venue: Online Executive Program (via Zoom)
Time: 9:00am - 4:30pm British Summer Time (BST)
| Early Bird Packages | Regular Pricing | ||
|---|---|---|---|
| By 28 Jul 2026 | By 08 Sep 2026 | After 08 Sep 2026 | |
| UK Delegates | GBP 1,495 | GBP 1,695 | GBP 1,795 |
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat (1 discount scheme applies)
Register NowDownload Brochure
You can download our program brochure below. If you have any inquiries on this program, please contact our Program Advisor at advisor@charteredcertifications.com or call us at:
- Singapore and Asia Pacific: +65 6716 9980
- Australia and New Zealand: +61 3 9909 7310
- UK, Europe and Middle East: +44 (020) 335 57898
- Canada: +1 833 879 8820
- USA: +1 888 745 8875
Convincing Your Boss To Attend This Program
Securing approval from your boss to attend this program can be difficult if you don’t know what to say. So we’ve prepared a template for you! All you need to do is to download this template, copy and paste in email and send it to your boss!
Certified Customer Success Manager (CCS™)
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